KeyBank

Reviews

• ★ ☆ ☆ ☆ ☆
  This bank allows tellers to take lunch right at the 12o'clock lunch break, leaving only one cashier available for everyone who comes in over lunch. They refuse to take rolled coins without counting them out, even in the middle of said lunch line. Then, to cash a check instead of deposit it, they will require you to pay a $10 fee! While waiting in the lunch line, a couple who was waiting since I came in were approached by a bank manager: they asked why they had to complete the same form as before, again, to get their service. From the responses, it sounded like the bank manager could have looked up their information on the computer but told them they had to complete a new form and bring in separately. (Presumably a notarized document, but don't banks usually employ notaries for this reason?) I've never visited a bank so unwilling to assist customers. The old Citizen's Bank right down the road took the rolled coins without concern and cashed the check without comment. Poor form, Key bank!
  By Zach M, August 12, 2017

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